Home > Emergency Contraception > EC Community Resources

Pharmacists play an important role in promoting community health by providing clients with referral information for physician care, ongoing contraception, and other community resources. For example, many women seen by pharmacists for EC services do not have an established relationship with a physician or clinic. Through referrals, pharmacists can help women without a health care provider to get care at a physician’s office or clinic.

A study conducted by the Public Health Institute showed that over a third of women seen by an EC Pharmacy Program pharmacist were provided with referrals to local physicians and clinics.

We have prepared a list of referral resources to help you better meet the needs of your clients. Pharmacists may be asked for information on a variety of topics including:

• Family planning
• STD or HIV/AIDS testing
• Pre-natal care
• Pregnancy testing and options counseling
• Health services
• Sexual assault and domestic violence services
• Child abuse
• Other resources

Click on a topic to access hotlines and web sites that may be referenced when providing EC services, or download this list (PDF-36K) (Editable Document-68K) and keep it in a convenient location for reference. Please let us know if any resources are missing or need to be updated.

Family Planning

Family PACT
800-942-1054 (English & Spanish)
Hours: 24 hours/ day
Hotline provides referrals to Family PACT providers throughout California. Family PACT provides free or low cost family planning services, including STD/HIV screening, pregnancy testing and counseling and pap tests, to low-income residents. Eligibility is very simple, and clients are enrolled at the doctor’s office at the time of first visit.
www.dhs.cahwnet.gov/pcfh/ofp/FamPACT

National Planned Parenthood Hotline
800-230-PLAN (English & Spanish)
Hours: 24 hours/ day
Hotline connects you immediately to your local Planned Parenthood.
www.plannedparenthood.org

Not-2-Late The Emergency Contraception Website
888-NOT-2-LATE
Hours: 24 hours/day
Hotline identifies nearest location to obtain emergency contraception
ec.princeton.edu

STDs and HIV/AIDS

California HIV/AIDS Hotline
800-367-AIDS (English, Spanish, Tagalog)
888-225-AIDS (TDD)
415-863-2437 (from San Francisco & outside CA)
Hours: M-F, 9am-9pm; Sa, Su, Holidays, 10am-6pm (PST)
Provides HIV/AIDS information, counseling, and referrals to a free HIV testing site or support organization in California. Also provides information on safer sex, substance abuse and other related subjects.
www.aidshotline.org

County STD and HIV/AIDS testing sites
Below is a complete listing of county telephone numbers for STD and HIV/AIDS testing sites in California.

Family PACT
800-942-1054 (English & Spanish)
Hours: 24 hours/ day
Provides automated referrals to family planning and STD/HIV testing clinics throughout California
www.dhs.cahwnet.gov/pcfh/ofp/FamPACT

Prenatal Care

Baby Cal Information Line for Pregnant Women
800-BABY-999 (English & Spanish)
Effective June 30, 2003, the BabyCal campaign media and outreach activities were discontinued. The web site continues to provide valuable information to help educate pregnant women and families about the importance of prenatal care, practicing healthy behaviors during pregnancy and California programs that can help.
www.dhs.ca.gov/babycal

California Women, Infants and Children Supplemental Nutrition Program
888-WIC-Works
This program helps pregnant women, new mothers, and young children eat well and stay healthy by providing eligible women with checks for food and milk, support and information about, breast feeding, nutrition information and help in finding health care and community services. The web site includes information about WIC eligibility and enrollment.
www.wicworks.ca.gov

Safe Medication Use During Pregnancy (Pregnancy Risk Line)
866-626-6847
Organization of Teratology Information Services. For links to state-specific programs go to otispregnancy.org

County Maternal and Child Health Referral Lines
Below is a complete listing of toll-free numbers that provide in-county referrals for low or no-cost reproductive healthcare, family planning, and pediatric care.

^* If line is not toll-free (800 or 888 line) may call collect at no charge to you.

Pregnancy Testing and Counseling

Family PACT
800-942-1054 (English & Spanish)
Hours: 24 hours/ day
Hotline provides referrals to Family PACT providers throughout California. Family PACT provides free or low cost family planning services, including pregnancy testing and options counseling to low-income residents. Eligibility is very simple, and clients are enrolled at the doctor’s office at the time of first visit.
www.dhs.cahwnet.gov/pcfh/ofp/FamPACT

Health Services

Healthy Families
800-880-5305 (English, Spanish, Vietnamese, Cambodian, Hmong, Armenian, Chinese, Korean, Russian, Farsi)
Hours: 8am-8pm (PST)
Government healthcare plan for low income children. Call hotline to receive an application, find out if your child qualifies, and to get referrals for health plans in your area.
www.healthyfamilies.ca.gov

Medi-Cal
916-636-1980
Hours: M-F, 9am-5pm (PST)
The receptionist will refer you to your county Medi-Cal office. If you are not currently a Medi-Cal applicant you may call this line to determine eligibility.
www.medi-cal.ca.gov

Sexual Assault and Domestic Violence

National Domestic Violence Hotline
800-799-SAFE
Hours: 24 hours/ day
Trained counselors provide crisis assistance and information about local shelters, legal advocacy, health care centers and counseling.
www.ndvh.org

The Rape, Abuse, Incest National Network (RAINN)
800-656-HOPE
Hours: 24 hours/ day
Automatically transfers you to the rape crisis center nearest you. It can also be used to find a domestic violence shelter in your area.
www.rainn.org

Child Abuse

Child Help USA Hotline
800-4-A-CHILD (Translation service available in any language)
Hours: 24 hours/ day
Provides crisis intervention & counseling. Give 1-3 local referrals.
www.childhelpusa.org

Other Resources

Abortion

National Planned Parenthood Hotline
800-230-PLAN (English & Spanish)
Hours: 24 hours/ day
Hotline connects you immediately to your local Planned Parenthood.
www.plannedparenthood.org

Adoption

California Department of Social Services Adoptions Branch Hotline
800-KIDS-4-US (English & Spanish)
Hours: M-F, 8am-6pm (PST)
Provides information about adoption and foster care programs and referrals to local public and private agencies.
www.childsworld.ca.gov

Suicide Prevention

National Hopeline Network
800-SUICIDE (Translation service available in any language)
800-442-HOPE
Hours: 24 hours/ day
Immediately connects you to the crisis center closest to you.
www.hopeline.com

National Teen Line (Youth America Hotline)
877-968-8454 (Translation service available in any language)
Hours: 24 hours/ day
Refers you to a teen crisis center closest to you.

Substance Abuse

The National Drug Information, Treatment, and Referral Line
800-662-HELP (English)
800-66-AYUDA (Spanish)
Hours: 24 hours/ day
Provides free, confidential answers to those seeking help for themselves or for someone they care about and provides referrals to local drug treatment programs.

Teen Services

TEENLine
800-443-8336
Hours: 24 hours/ day
Provides peer-to-peer counseling and referrals to local health and social service agencies for teens.

Immigration

National Customer Service Center for US Citizenship and Immigration Services
800-375-5283 (English & Spanish)
Provides information on immigrant benefits and referrals to local INS offices and doctors for the immigration medical examination.
www.immigration.gov

INS Direct for the California Service Area
(Only use this # if you’ve already completed processing.)
949-831-8427

Immigration Lawyer Referral Service
800-954-0254 (English only)
When you call this line, you must leave a message, providing your name and location and describing your need for an immigration lawyer.
www.aila.org

Poison Control

California Poison Control System
800-876-4766 (English & Spanish)
Hours: 24 hours/ day
The line has clinical pharmacists and registered nurses on call to provide information and referrals in case of a poison-related emergency.
www.calpoison.org

About Us | Emergency Contraception | Injectable Contraception | Family Planning Promotion & Education
Other Programs | Media Center | Training Opportunities | Home | Site Map | Contact Us